Emergency & Disaster
Disaster & Emergency Care
Find emergency safety steps, disaster resources, and help accessing care when normal routines are disrupted. For coverage details, refer to the Summary of Benefits (SB) and Evidence of Coverage (EOC) in Member Resources.
Medical emergency? Call 911. For non-emergency Member Services assistance: 1-888-230-4214 (TTY: 1-888-230-4215) — 8 a.m.–8 p.m., 7 days a week (October–March); 8 a.m.–8 p.m., Monday–Friday (April–September).
All Contact OptionsWhat to Do in an Emergency
Follow these steps to protect your health and find assistance.
Go to the nearest emergency room
In a life-threatening emergency, call 911 or go to the nearest emergency room immediately.
Contact Member Services when safe
Once you are safe, call Member Services as soon as possible for help coordinating follow-up care and questions about claims.
Request an emergency prescription refill
Contact your pharmacy or Member Services if you need a prescription refill during a disaster. Have your plan ID card and medication list available, and ask about current emergency refill procedures.
Find a temporary provider if displaced
If you are displaced from your home county, contact Member Services for help finding care in your temporary location.
Emergency Care Plan Documents
Refer to the Summary of Benefits (SB) for covered services and costs. Visit the Member Resources hub for plan resources.
During a Declared Disaster or Emergency
When the President, Governor, or Secretary of Health and Human Services declares a public health emergency or disaster, CMS may issue temporary waivers. Contact Member Services for current instructions, including:
- •How to find care if your usual provider is unavailable
- •Who to contact if you need medications
- •Where to find current disaster notices and instructions
- •Special Enrollment Period rights that may apply during a declared disaster
Waiver availability is determined on a disaster-by-disaster basis and may vary. Check plan notices and contact Member Services for information about any active waivers.
Out-of-Area Urgent Care
If you need non-emergency care while away from home, contact Member Services for help finding care. Refer to the SB and EOC in Member Resources for applicable coverage rules and costs. For a medical emergency, call 911 or go to the nearest emergency room.
Prescription Access During Emergencies
Steps to fill or refill your medications when normal routines are disrupted.
Present your plan ID card
Have your Native Advantage HMO ID card and medication list available when contacting a pharmacy or Member Services for refill assistance.
Ask about refill procedures
If a disaster disrupts your medication supply, contact your pharmacist or prescriber promptly. Ask Member Services about current emergency refill procedures.
Lost medications
If your medications were lost or destroyed in a disaster, contact your prescriber, pharmacy, or Member Services promptly for help with next steps.
Refer to the SB and applicable pharmacy resources in Member Resources for prescription coverage details.
Emergency Preparedness Tips for Members
Keep a medication list
Maintain a written and digital list of all your medications, doses, and prescribers. Store a copy in your go-bag and share one with a trusted contact.
Stock a 30-day supply
When possible, maintain at least a 30-day supply of critical medications. Request refills before a storm or disaster season peak.
Know your plan number
Save the confirmed Member Services phone number (1-888-230-4214) in your phone and on a paper card in your wallet along with your member ID card.
Register with local emergency management
Oklahoma residents with special medical needs can register with county emergency management for priority assistance during evacuations.
Disaster Resources & Links
Federal Emergency Management Agency (FEMA)
Disaster declarations, shelter locations, and federal disaster assistance.
Oklahoma Emergency Management (OEM)
State-level emergency declarations, evacuation routes, and local resources.
Medicare.gov — Disaster Preparedness
CMS guidance for Medicare beneficiaries during emergencies and disasters.
Muscogee (Creek) Nation Emergency Services
Tribal emergency management resources and community assistance programs.
Have questions about your emergency coverage?
Member Services is available to help you understand your benefits and connect you with care.