Contact Us

For questions about coverage, benefits, plan documents, or member support. Calls are free, and free language interpreter services are available.

• Phone: 1-888-230-4214
• TTY: 1-888-230-4215
• Mailing address:
  Native Advantage Member Services PO Box 20928 Tampa, FL 33622
• 8 a.m.–8 p.m., 7 days a week (October–March); 8 a.m.–8 p.m., Monday–Friday (April–September)

Contact Member Services for help with coverage decisions, appeals, or grievances. Part D prescription drug requests use the separate Navitus contact information in the appeals resources.

• Phone: 1-888-230-4214
• TTY: 1-888-230-4215
• 8 a.m.–8 p.m., 7 days a week (October–March); 8 a.m.–8 p.m., Monday–Friday (April–September)
• Use the current appeals and grievances instructions.

For questions about enrolling in Native Advantage or requests for plan information.

• Phone: 1-888-544-0338
• TTY: 1-888-230-4215
• Fax: 918-526-5823
• Mailing address:
  Native Advantage, Inc. c/o Enrollment Department PO Box 20928 Tampa, FL 33622
• 8 a.m.–8 p.m., 7 days a week (October–March); 8 a.m.–8 p.m., Monday–Friday (April–September)

For participating provider questions about the plan, current resources, and support.

• Phone: 1-888-230-4214
• TTY: 1-888-230-4215
• Monday–Friday, 8 a.m.–8 p.m. (April–September); 8 a.m.–8 p.m., 7 days a week (October–March). Central Time.

Providers interested in network participation can contact the contracting team for additional information.

• Phone: 918-526-5820
• Email: contracting@nativeadvantage.com
• No public contracting form is offered.

Use this mailing address and payer ID for provider claims. Contact Provider Services for assistance with claims and billing questions.

• Mailing address:
  Native Advantage, Inc. PO Box 20928 Tampa, FL 33622
• Payer ID: A2191